The Salesforce Agentforce Specialist is a deep dive into the use of generative AI within Salesforce. Although there are no prerequisites, the Salesforce Agentforce Specialist is not a foundational certification and requires an in-depth understanding of AI capabilities, their setup, and limitations.
The Salesforce Agentforce Specialist Certification opens doors to leveraging cutting-edge AI features within Salesforce, and with the right resources, you can ace this certification with confidence.
The Salesforce Agentforce Specialist Certification validates your ability to implement and manage AI-driven features within Salesforce. This certification focuses on skills like creating custom Agent actions, managing Agentforce user security, and using Prompt Builder to meet diverse business requirements.
Aimed at professionals working with Agentforce features, the certification emphasizes the integration of AI into the flow of work for enhanced decision-making and productivity.
- 60 multiple-choice/multiple-select questions.
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105 minutes to complete the exam.
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73 % pass mark.
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Free until December 31, 2025, retakes are $100.
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Take online or at a testing center.
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No prerequisites to take this exam.
There are five topics in the Salesforce Agentforce Specialist exam, with Prompt Engineering and Agentforce Concepts having far higher weightings than the others, equating to a massive 60% of the total exam
- Given business requirements, identify when it’s appropriate to use Prompt Builder.
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Identify the right user roles to manage and execute prompt templates.
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Identify the considerations for creating a prompt template.
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Given a scenario, identify the appropriate grounding technique.
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Explain the process for creating, activating, and executing prompt templates.
- Explain how an agent works and how the reasoning engine powers Agentforce.
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Leverage standard topics, custom topics, standard agent actions, and custom agent actions.
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Manage and monitor agent adoption.
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Manage Agentforce user security.
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Test an agent using the Testing Center.
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Deploy an agent from sandbox to production.
- Improve agents’ response accuracy and personalize answers with Agentforce Data Library.
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Ground with retrievers in Data Cloud.
- Build an agent that answers questions based on Knowledge articles.
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Connect an agent to a digital channel.
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Given a scenario, identify the correct generative AI feature in Agentforce for Service.
- Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
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Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
Passing the Salesforce Agentforce Specialist Certification exam is a goal you can achieve with a smart plan and consistent efforts. Start by making a study schedule. Break the exam topics into smaller parts. Set aside certain times for study and stick to your plan.
Start by reviewing the
official Salesforce Agentforce Specialist exam guide on Trailhead. This will explain the format, key topics, objectives, and weightings.
Using the exam guide, make a study plan that fits your learning style and free time. Set aside enough time for each topic. Consider how important the topic is and how well you know it. Break your study sessions into smaller parts that focus on individual features to avoid becoming overwhelmed.
If you want to focus on your weakest areas first, consider skipping ahead and trying a practice exam to test your existing knowledge. This can help you spot areas where you need to spend more time. This is especially helpful if you are short on study time.
I’m a big fan of Trailhead and consider
using the relevant trails a must to pass this exam. Follow the
Become an Agentblazer pathway to reach Agentblazer status and complete relevant modules and trials for this certification.
Towards the end of your certification prep, recap on what you’ve learned using the
Cert Prep: Agentforce Specialist.
As much as I love the Trailhead modules, hands-on practice is the key to passing this exam with confidence. Theoretical knowledge is not enough for the Salesforce Agentforce Specialist exam. You need
hands-on experience to really understand and prepare for real-world situations. Setting up a
dedicated Salesforce environment for practice is a great idea.
There is now a new
developer edition org that includes Agentforce and Data Cloud.
As you move through your study plan, use
practice exams to check your knowledge and improve your test-taking strategies. Reputable practice exam providers will provide both topic-level and full-length exams. As you complete a topic, use a topic-level exam to ensure you have fully grasped the content.
As exam day gets closer, take any full-length practice exams. Be sure to spend enough time reviewing your answers, especially those you got wrong.
Section-level scoring can help you identify the areas that still need improvement.
At Your Cloud Coach, our Salesforce
Agentforce Specialist practice exams include 3 full-length practice exams, 5 topic-level exams, plus explanations and links to the relevant Salesforce documentation or Trailhead module.
I found this to be a very tough exam! I did about 70% of the recommended Trailhead and did not feel adequately prepared. I highly recommend you get yourself an Agentforce enabled developer org and play around; explore the different features, and create custom actions and prompts. Once I got hands-on experience, it was much easier to understand the material needed for this exam.
In conclusion, passing the Salesforce Agentforce Specialist Certification Exam takes hard work, hands-on practice, and smart preparation but it is a fascinating subject and one that is becoming more and more important - so it’s well worth your efforts.
Start your Salesforce Agentforce Specialist Certification journey today by leveraging the resources and
practice exams mentioned in this guide - and most importantly - good luck!
What is the Passing Score for the Salesforce Agentforce Specialist Exam?
The Salesforce Agentforce Specialist exam has a passing score of 73%.
Can I Retake the Exam If I Don't Pass on the First Try?
Salesforce has a retake policy. This means you can try the exam again if you don't pass the first time. You can set up a second attempt after a waiting period. This waiting time is described in the Salesforce exam rules. This policy supports continuous learning and helps you keep trying to reach your certification goals. Retakes cost $100.
How Much Does the Exam Cost?
The Agentforce Specialist certification would normally cost $200. However, Salesforce has made the exam free until December 31, 2025. You do have to pay for retakes if you don’t pass first time; retakes cost $100.
How Can I Register for the Exam?
You can register for the exam via
WebAssessor here.
How Can Practice Exams Help You Pass the Salesforce Agentforce Specialist Certification?
Practice exams are an invaluable tool for Salesforce Agentforce Specialist Certification preparation. They simulate the actual exam environment, helping you familiarize yourself with the question types and time constraints. By focusing on topic-specific and full-length practice exams, you can identify weak areas, track your progress, and refine your test-taking strategy.
